No Matter What Guarantee
Frame Guarantee Two Years
IRIS will repair or replace your frame if it breaks, no matter what the reason, at no cost within one year of purchase and at 50% of your original purchase price if it breaks within the second year.
Lens Guarantee One Year
IRIS will replace your fully coated prescription lenses should they break or be scratched for any reason within one year of the original purchase date. This is a one time replacement guarantee.
Eyewear Satisfaction Guarantee 60 Days
Within 60 days of the purchase date, prescription lenses, including contact lenses, may be exchanged for other lenses. No credit will be given for lenses of lower value. You will be charged the difference for the purchase of higher value lenses. Within the same 60 day period you may exchange your frame for a different frame. An in store credit will be given for frames of a lower value. You will be charged the difference for frames of a higher value. If new lenses are required to fit the new frame they will be provided at 50% of the regular retail price.
Non Prescription Sunglasses Guarantee
Non prescription sunglasses qualify for a 14 day exchange or in store credit. The sunglasses must be returned in their original condition with the original case and receipt. In the event of an exchange for higher value product the customer will pay the price difference. IRIS will replace your sunglasses with the same model or a model of equal value if they break due to manufacturer’s defect within one year of the original purchase date.
Contact Lens Adaptation Guarantee 60 Days
In the event you feel persistent discomfort or have difficulty adapting to your lenses, within 60 days of the original purchase date, IRIS will replace your lenses with different lenses of the same value or IRIS will apply the original purchase price of your lenses toward the purchase of prescription eye glasses.
IRIS provides complimentary alignment, adjustment, and cleaning of your eye glasses and sunglasses, as often as necessary, for as long as you own them.
Prescription Eyewear Refund Policy
Our commitment to quality ensures that your prescription eyewear is specifically designed and created to meet your unique personal needs. We cannot, therefore, offer refunds once full or partial payment has been received.