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Lifestyle

Frequently Asked Questions About Glasses

Optics and eye health are complex. Do you often wonder about glasses? You are not alone. Our patients ask us about it every day. Here are some of the questions we are frequently asked in our stores regarding vision and glasses.

What happens if my glasses break?
Did you know that IRIS is the only optical banner to offer an unconditional guarantee completely free of charge with every pair of glasses sold? If your glasses are damaged, no matter the reason, go back to the store where you purchased them. The team will first examine them to determine whether they can be repaired on site. Otherwise, a new part, one or both lenses or the complete frame will be ordered to replace the one that is broken. The No Matter What Guarantee completely covers lenses and frames within the first year of purchase and 50% off your original frame purchase price if it breaks within the second year. Once we have received the lenses or parts necessary to repair your glasses, we will schedule an appointment for repair. You will leave with your glasses as if nothing happened!

Is it possible to take an eye exam at IRIS and leave with your prescription?
Yes, absolutely! After an eye exam, it is possible to request your prescription. It is, however, important to mention that your optometrist or optician are the best people to advise you on the type of lenses that will suit you best. Did you know that we are one of the only banners in Canada that prints prescriptions? Other optometry clinics usually write them by hand, on paper. We can also send you your prescription by email if you prefer.

What are the differences between glasses purchased online and those purchased at IRIS?
When purchasing glasses online, you will need to take your measurements yourself. In our stores, you have a team of dedicated opticians to take care of everything: you won't have to worry about measurement errors and they will help you pick a frame that suits you. At IRIS, we will also guide you to the best lenses according to your prescription, your lifestyle and your budget. Our eye care professionals are trained to help you find a frame that matches the shape of your face, your complexion and that will be comfortable. In stores, it is not uncommon for customers to try several dozen pairs before making their choice. It is impossible to try on frames online before buying them, which is riskier. By purchasing your glasses from IRIS, you ensure that your frame is made of durable materials and that your lenses meet high quality standards. Unlike stores that sell their glasses online only, adjustments are included in our service. A good fit will not only improve your comfort, but will also help you see better.

Woman wearing prodesign 3611 glasses

What are the differences between pharmacy glasses and those sold at IRIS?
Glasses sold in pharmacies can correct only one vision disorder: presbyopia. However, most people are also short-sighted, farsighted or astigmatic in addition to having presbyopia. These conditions cannot be corrected with reading glasses sold in pharmacies. They can help, but it makes more sense to have a pair of glasses with lenses specially designed for your prescription. At IRIS, we will offer you lenses that are perfectly suited to your lifestyle. For example, progressive lenses allow you to see both up close and far away, while progressive lenses are designed to be worn at work and in front of a computer. Unlike those sold in pharmacies, the lenses have little, to no distortion. Wearing lower quality glasses with a lot of distortion can cause headaches and even double vision.

How often should my glasses be changed?
It is recommended to change your glasses when a change in prescription affects your vision or comfort. Following an eye exam, your optometrist will guide you on whether your lenses need to be changed. Your glasses must also be changed according to their wear. For example, it is recommended to change your lenses if there are scratches in your field of vision, and to opt for a new frame if it shows signs of wear.

How do I know if my child needs glasses?
Some children do not notice that their vision decreases, since their eyes have a strong capacity to accommodate. This means that they are able to force their eyes to see better, despite reduced vision. However, forcing your eyes often can be harmful to your vision. Watch for signs: if your child rubs his or her eyes, or watches the tablet or TV very close, there may be vision problems associated with that behaviour. An eye exam helps determine if your child needs glasses, and if they should wear them at all times or only in class. Since vision can vary during growth, optometrists recommend that children have one eye exam per year, or more if necessary.

Do you have any other questions regarding your glasses or would you like to discuss this subject further? Our opticians and optometrists will be happy to assist you!

 

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