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IRIS Abbotsford, an Exceptional Store in British Colombia

This IRIS store opened back in 2007 and has always operated under the IRIS banner. Right from the start, Dr. Jonathan Laudadio and Dr. Jody Clark shared the same professional values, passion for optometry and found that IRIS embodied these values, so the choice to be part of our big family was very natural for them.

The team of professionals at this store consists of Kathy Mason (optician and manager), Jenny Young (Optician), Therese Kempf (Optician), Karli Fuller (sales associate) and the two aforementioned optometrists. Dr. Laudadio has been practising at IRIS for the past 15 years, including 12 years in Abbotsford. Dr. Clark has been there for 9 years she specializes in Orthokeratology, which is the fitting of specially designed gas permeable contact lenses that you can wear overnight. She also specializes in Myopia Control.

The team is also really lucky to be able to count on Kathy Mason who has been a devoted manager for 5 years at this location! “Our team is special because we are colleagues that work well together, support each other, and celebrate all the special moments in our personal lives. We care about the ups and downs in our both professional and personal lives. We have built trust and respect for each other”, explains Kathy.

According to her, her team strives to provide the best customer service. This is where they excel. “Our diverse clientele has come to know and expect a level of personalized service which is difficult to find in a competitive market. The doctors and opticians listen to our patients and truly care, beginning with their first contact. Our team is always trying to improve on service, for each individual from the small child to the seniors that trust us with their vision.  We do not compromise our care, whether we have reached a 100% on our client survey or if we have an average star rating of 4.9 on Google, we can always be better, be consistent, be personable, treat each patient individually. This is why our team is different.”

Two little children's eyes are being examined during an eye exam at IRIS Abbotsford

IRIS Abbotsford experiences a diverse clientele comprising of executives, medical professionals, first responders, teachers, blue-collar workers, parents, and children who want and know that Dr. Laudadio, Dr. Clark and the team of opticians will provide them with the care, attention and vision that they deserve. They continue to see patients that have been with IRIS since 2007! Their patient base is loyal and continues to return. “They are the foundation for this location and it is amazing to see the growth and change in all our patients”, Mason explains. One of our IRIS Ambassadors, Codi-Lynn from @creativewifeandjoyfulworker, has been a patient at this store for the past few years now and she only has great things to say about the team. 

Tracey Purvis, an Abbotsford coach, speaker and author is also a patient at this IRIS store. Her whole family including her parents trust the team with their eye health year after year, and she repeatedly refers patients to the clinic. 

“My family and I have been loyal customers of IRIS in Abbotsford for several years. From the fantastic, friendly and efficient service given to us consistently from the staff, to the kind, professional and knowledgeable care provided by Dr. Laudadio, my husband and I, and our two youngest kids wouldn’t think of going anywhere else. Our youngest needed glasses at the age of two, and was scared to have an eye exam. Over the course of several visits, Dr. Laudadio was gentle and patient, building a trusting relationship with her, and celebrated with us when she eventually wore her glasses for the first time and noticed details around her that she had never seen before. I have referred family and friends, and simply cannot say enough about them.” – Tracey Purvis

We are very proud to be able to count on the entire IRIS Abbotsford team to bring the experience of better vision to the people of the region. If you are in the area, come see them for your eye exam and to choose your new glasses!

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