Customer Service Agent - Laval, Qc, Laval

Customer Service Agent - Laval, Qc

Laval, full-time

BRIEF DESCRIPTION

Under the authority of the Assistant Clinical Director, the incumbent is responsible for customer service and administrative activities related to the functions of his department involving answering telephone, the transmission of general information on the services offered and the various procedures, welcoming clients, assigning appointments and administering files.

 

JOB REQUIREMENTS

Personal qualities / aptitudes:

  • Autonomy
  • Interpersonal skills
  • Ability in oral and written communication
  • Fluent bilingualism (English-French)
  • Professionalism
  • Sales skills
  • Initiative, sense of organization and priorities
  • Focused on professional, personalized and warm customer service
  • Discretion

 

Academic training:

  • Hold a high school diploma
  • College diploma an asset

 

Professional requirements and skills required:

  • Minimum 2 years of customer service experience
  • Minimum of 2 years of relevant experience in a similar position
  • Be comfortable in a computerized environment
  • Be at ease in a service sales context
  • Knowledge of the Office suite
  • Knowledge of optics an asset

 

Expected skills and behaviors:

  • Welcome customers
  • Ensure the telephone response
  • Respond to requests for information, transmit information related to company services
  • Assign appointments / manage a schedule
  • Taking payment and invoicing
  • Work in collaboration with members of his team and other departments
  • Administrative work related to the management of client files
  • Perform any other task related to his duties, at the request of his immediate superior
  • Ensure the opening and / or closing of the clinic