Associate, Fredericton


Fredericton, full-time

IRIS, The Visual Group is looking for an Associate to join our fast-paced Fredericton clinic.

You will work alongside our IRIS Optometrists, Opticians, Manager and Team members to deliver our mission to our customers on a daily basis while adhering to the three values of IRIS; Passion, Honesty and Respect.

Your role will include duties such as:

Maintaining a friendly demeanor while answering patient inbound and outbound calls;
Ensuring the office emails are checked daily and relevant info is forwarded to the respective team members;
Invoicing, collecting payment and submitting direct billing insurance claims;
Booking appointments and general reception duties;
Dispensing of glasses and contact lenses;
Pre-testing/diagnostic testing;
Delivering exceptional customer service to all and an openness to learn about the Optical industry to better guide patient inquiries.

Qualities required:

Be passionate, positive and results-oriented;
Enjoy working with the public to provide great service;
Have the ability to work in a fast-paced environment;
Be very comfortable with technology (both PC and Apple products)
Be a team player and support your colleagues;
Be a fast and competent learner;

This position is a Full-Time position (30+ hours/week with the potential for more based on operational needs.

IRIS offers quarterly bonus opportunities, an employee eyewear program, pension plan contributions, opportunities for career advancement and for qualifying Full-time associates - extended health benefits.

Industry experience is preferred; however, customer service is the main focus from the right candidate. We will continue your training through our comprehensive programs.

Please contact: Elizabeth Cairns Office Manager at