Assistant Clinical Director, Laval

BRIEF JOB DESCRIPTION
Under the authority of the Assistant Clinical Director, the applicant is responsible for customer service and administrative activities related to the functions of his department involving answering calls, providing general information on the services offered and various procedures, welcoming patients on site, assigning appointments and administrating files.

JOB REQUIREMENTS
Personal qualities / aptitudes:
• Strong oral and written communication skills
• Fluent bilingualism (French-English)
• Autonomy
• Interpersonal skills
• Professionalism
• Initiative, sense of organization and priorities
• Focused on personalized, professional and warm customer service
• Sales skills
• Discretion

Academic requirements :
• High school diploma
• College diploma an asset

Professional requirements and skills required:
• Minimum 2 years of customer service experience
• Minimum of 2 years of relevant experience in a similar position
• Comfortable in a computerized environment
• At ease in a service sales context
• Knowledge of the Office suite
• Knowledge of optics an asset

Expected skills and behaviors:
• Welcome clientele
• Ensure the telephone response
• Respond to requests for information, transmit information related to company services
• Assign appointments / manage a schedule

• Taking payment and invoicing
• Work in collaboration with members of his team and other departments
• Administrative work related to the management of patient files
• Perform any other task related to his duties, at the request of his immediate superior
• Ensure the opening and / or closing of the clinic