NO MATTER WHAT GUARANTEE!
Luckily, it’s covered…for FREE!
did you know?
When you buy a frame from IRIS, it's covered by the IRIS no matter what warranty. A
guarantee that's superior to any available on the market, and free of charge. For your peace of mind!
worry-free frame warranty
IRIS will repair or replace your frame if it breaks, no matter the reason, at no cost within one year of purchase and 50% of your original purchase price if it breaks within the second year.
one-Time Lens Replacement
IRIS will replace your fully coated prescription lenses should they break or be scratched for any reason within one year of the original purchase date. This is a one-time replacement guarantee.
lens satisfaction
Within 60 days of the purchase date, prescription lenses, including contact lenses, may be exchanged for other lenses.**
simply brilliant
Non-prescription sunglasses qualify for a 14-day exchange or in-store credit.***
absolute comfort
Are you having trouble with your lenses? Within 60 days of purchase, IRIS will replace them with different lenses or apply their value toward new prescription glasses.
refund policy
Our commitment to quality ensures that your prescription eyewear is specifically designed and created to meet your unique personal needs. We cannot offer refunds once full or partial payment has been received.
a promise for life
IRIS provides complimentary alignment, adjustment, and cleaning of your eyeglasses and sunglasses as often as necessary, as long as you own them.
*On qualifying products. You must have the damaged glasses to show to a store staff member to benefit from the warranty.
**No credit will be given if you choose replacement lenses of a lower value. You will be charged the difference for the purchase of higher-value lenses. Within the same 60-day period, you may exchange your frame for a different frame. An in-store credit will be given if you choose replacement frames of a lower value. You will be charged the difference for frames of a higher value. If new lenses are required to fit the new frame, the cost will be 50% of the regular retail price.
***The sunglasses must be returned in their original condition with the original case and the receipt. If you exchange them for a higher-value product, you will pay the price difference. IRIS will replace your sunglasses with the same model or a model of equal value if they break due to manufacturer’s defect within one year of the original purchase date.
