IRIS The Visual Group, Privacy Policy
IRIS The Visual Group is providing this information to you in compliance with the Canadian Privacy Law enacted January 1, 2004. This law, entitled Personal Information Protection & Electronics Documents Act (PIPEDA) requires IRIS to adhere to the 10 principles of fair information management for using, collecting and disclosing "Personal Information" in the course of business. As a customer or patient you have entrusted us with personal information such as name, address, phone number and medical information. This information is stored in your file and is used by IRIS to provide you and our doctors, managers and associates with a historical record of your eye health and eyewear purchases.

IRIS The Visual Group is accountable and responsible for information it collects in the daily course of its business. We limit the collection, use and disclosure to the extent required to conduct business and provide ongoing services.

IRIS collects, uses and discloses personal information for the following purposes:

  1. Offering and providing you with eyewear and related products and services.
  2. Offering and providing Optometric and Ophthalmology services.
  3. Establishing and maintaining contact with you.
  4. Compiling statistics.
  5. Complying with the law.

Your knowledge and consent of collection, use and disclosure of your personal information is important to us. The following actions by you are indications of your consent for IRIS to use your personal information:

  1. Your voluntary provision of personal information directly to IRIS through one of our representatives.
  2. Your express consent contained within a written, verbal or electronic application process.
  3. Your consent solicited by IRIS for a specific purpose.
  4. Your consent given through your authorized representative such as a legal guardian or holder of a power of attorney.

IRIS will only collect, use or disclose personal information that is necessary for the Identified purposes or as required by law. IRIS will only collect information by lawful and fair means. IRIS limits the collection of data to information that is reasonable and necessary to maintain a relationship with you. We will keep personal Information only as long as necessary for the fulfillment of the identified purposes.

IRIS will ensure that personal information is as accurate and complete as possible. We will ensure that an individual can review and update their personal information and process requests in a timely manner.

IRIS safeguards the personal information it collects by having security arrangements to prevent unauthorized access, collection and use. Safeguards will vary depending on the location and storage medium.

IRIS is open about the policies and procedures used to protect your personal information. IRIS has a designated Privacy Officer who is accountable to keep IRIS in compliance with this Privacy Policy.

If you have any questions, comments, concerns or requests pertaining to our privacy policy, please contact us at:

IRIS The Visual Group

Attn: Privacy Officer

Suite 315, 9440 – 202nd Street,

Langley, BC V1M 4A6

Or to contact us electronically send an email to [email protected]

What is personal information?

Personal information includes a wide variety of data. Personal information is information that could be used to identify a specific individual. Examples include: name, address, gender, age, family status and social insurance and other personal identification numbers.

Do you share my personal information with other companies?

We do not share your information with others.

How do you safeguard my personal information?

We use a variety of security measures such as restricting employee access, using locked file cabinets, locked rooms and security alarms. For electronic data we employ passwords, encryption and firewalls.

Do I have a choice in how you use my personal information?

You may choose to opt out of our recall programs and direct marketing from us via mail, email or telephone.