Since the summer of 2014, optometrist Dr. Stéphanie Marcotte has been dedicated to her team, sharing with them her passion for eye care and fashion. As she approaches her tenth anniversary with IRIS, she shares her thoughts on her journey and her commitment to the "IRIS, it’s me" campaign.
What drew her to the "IRIS, it’s me" campaign? A professional photo shoot complete with hair, make-up and stylist was the trigger. She expresses her wonder at this unique opportunity, which doesn't come along every day, illustrating the exceptional aspect of this campaign and the chance to shine beyond her day-to-day role.
Her passion for her profession lies in the well-being of her patients. The diversity of the personalities she encounters, from young children to centenarians, delights her. Adaptability and commitment to individual needs define her approach to optometry. She emphasizes the wide range of patients who make every day a unique adventure.
Identifying with the "IRIS, it’s me" campaign, she emphasizes IRIS' respect for its employees and customers. The excellent customer service engraved in IRIS's DNA resonates with her own values. For her, her team's dedication to customers is a natural extension of the IRIS spirit.
If she had to describe IRIS in one word, it would be "Quality". Quality in products, services and customer experience is a constant at IRIS. It is this level of excellence that defines the brand in Stephanie's mind.
The pride she takes in her work at IRIS lies in the fact that the company was founded by an optometrist. IRIS sets itself apart by making its commitment to optometry and eye health a priority.
The autonomy of optometrists in managing their time with their patients and in their recommendations, combined with the trust shown by IRIS, is a source of satisfaction and professional development for Dr. Marcotte.
When it comes to her eyewear style, the weight of the frames guides her choice. Despite this criterion, she always manages to choose unique frames, favouring delicate metal glasses. As a lover of sunglasses, she has a diverse collection for every occasion, underlining her penchant for individuality and variety.
In this interview, Dr. Stéphanie Marcotte shares her experience and passion for exceptional customer service and her unwavering commitment to the IRIS mission of quality products and services in the field of vision care. A story that celebrates the commitment, personalized service and refinement that represent the unique spirit of IRIS.