Choosing where to take care of your vision is about more than choosing a pair of glasses. Behind every frame and pair of lenses are visual needs, a lifestyle, personal preferences and, most importantly, an individual.
At IRIS, our mission is clear: to provide the highest quality products and professional services in the world of eye care.
This mission is reflected in an approach built around professionalism, personalized care, quality products, and advanced technology. From the eye exam to choosing glasses and accessing more specialized care, every step is designed to provide a complete and human experience.
A Personalized Nine-Step Journey
At IRIS, personalized service begins well before choosing a frame. Our nine-step client journey helps us better understand each person's needs and support them throughout their experience.
1. First communication
From the first contact, we take the time to understand the reason for your visit and your needs.
2. Welcome to the store
When you arrive, a member of our team welcomes you and makes sure your file is created or updated.
3. Technological pre-tests
Preliminary measurements are performed using technological equipment to help prepare for your appointment with the optometrist.
4. Meeting with the optometrist
Your optometrist discusses your health, daily habits, and visual needs with you.
5. Refraction assessment
Your vision is assessed to determine the prescription that meets your needs.
6. Eye health examination
The optometrist evaluates the internal and external health of your eyes to identify possible abnormalities or eye diseases.
7. Optical guidance
Our professionals help you select frames, ophthalmic lenses, or contact lenses based on your prescription, lifestyle, and preferences.
8. Fitting and measurements
Your frames are adjusted to your face, and the necessary measurements are taken to promote optimal vision and comfort.
9. Follow-up and guarantee
When you receive your new eyewear, our team completes the final adjustments and explains the guarantees available to you. Our support continues well beyond your visit.
These nine steps reflect an important belief at IRIS: to recommend the right solution, we must first take the time to understand the person who will use it.
Apogée Lenses: An IRIS Exclusive
Lenses play an essential role in the quality and comfort of your vision. IRIS offers Apogée lenses, available exclusively through our network. Apogée lenses are designed to offer vision that is perfectly tailored to each individual.
Our professionals help you choose lenses suited not only to your prescription but also to your everyday life — whether you spend hours in front of screens, drive frequently, enjoy outdoor activities, or have other specific visual needs.
Because a good vision solution should first and foremost fit the person using it.
Advanced Technology Supporting Your Vision
Technology plays an important role in the IRIS approach.
Our professionals use technological equipment to support the assessment of vision and eye health. From pre-testing to the eye health examination, these tools provide valuable information that supports the optometrist's work.
At IRIS, technology and human care work together to provide high-quality vision care.
The IRIS No Matter What Guarantee: Added Peace of Mind
Accidents happen. Frames can be dropped, damaged, or broken during everyday activities.
The IRIS No Matter What Guarantee covers frames and prescription lenses purchased at IRIS. It allows a broken item to be repaired or replaced, regardless of the reason, at no charge during the first year.
It's a tangible way for IRIS to extend its support beyond a purchase and provide clients with added peace of mind.
IRIS Privilege Program
The IRIS Privilege Program is a fixed-term membership designed to make it easier to purchase two or more pairs of prescription glasses through flexible monthly payments.
In addition to making multiple pairs more accessible for different visual needs, the program offers exclusive benefits, including discounts on non-prescription sunglasses and annual contact lens supplies, as well as complimentary adjustments, cleanings, and inspections in-store. At the end of the 24-month term, you can choose to return your glasses or keep them by paying the applicable buyout fee.
More Than One Feature: A Complete Experience
What sets IRIS apart isn't a single product or service.
All these elements come together around one mission: to provide the highest quality products and professional services in the world of eye care.
Because at IRIS, taking good care of your vision begins with taking the time to truly understand your needs.
